Ezviz support email address Check network connection: An unstable Internet will make EZVIZ be unable to connect to Nov 21, 2023 · Read frequently asked questions about EZVIZ products and service. com. Office Hours: Malaysia: Monday - Friday, 8:30am - 12pm 13:30pm - 17:30pm (UTC+8) Nov 1, 2024 · EZVIZ, a global smart home security brand, creates a safe, convenient and smart life for users through its smart devices and cloud-based platform. 3. If the problem persists or if you encounter any further difficulties, please don't hesitate to reach out to EZVIZ customer support for additional assistance. ezviz. Power off your camera, remove and reinsert the SD card, power the camera on and then initialize the card again on the EZVIZ APP. Jan 31, 2024 · EZVIZ, a global smart home security brand, creates a safe, convenient and smart life for users through its smart devices and cloud-based platform. Controls over Your AI Features EZVIZ, a global smart home security brand, creates a safe, convenient and smart life for users through its smart devices and cloud-based platform. Each map can support up to 500 square meters. com Support Center : support. Scan the QR code on the sticker of the camera. EZVIZ no longer supports Internet Explorer 10 or earlier versions Contact Info of EZVIZ. The EZVIZ Download Center provides firmware updates, user manuals, datasheet and more. First use of multi layer map cleaning: 1. com Overview about AI detection features on EZVIZ products EZVIZ, a global smart home security brand, creates a safe, convenient and smart life for users through its smart devices and cloud-based platform. Mail-in: Anda dapat mengirimkan perangkat Anda dalam kategori produk yang diterima ke Service Center. Customer Return & Exchange Contact Info of EZVIZ. com How to reset login/admin password of X4, X5 The EZVIZ Download Center provides firmware updates, user manuals, datasheet and more. Contact Info of EZVIZ. Dec 18, 2024 · 1. If you see "Unable to join network EZVIZ_SN" (the SN of your EZVIZ camera) or if you cannot connect to the Device AP during network configuration, we suggest you reset your camera by pressing the reset button for 4-5 seconds and restart the setup procedure. na@ezviz. 6. Step 5: Create your new password and tap Save to complete the process The EZVIZ Download Center provides firmware updates, user manuals, datasheet and more. com or the online chat agent via the chat window at the bottom right of this page. Sep 13, 2023 · If your EZVIZ account is linked to both an email address and a phone number, you can see the option to delete one of them. However, we still strongly recommend you link both in case of account recovery. Nov 12, 2024 · 2. How to set camera to 24/7 recording on the EZVIZ APP? EZVIZ, a global smart home security brand, creates a safe, convenient and smart life for users through its smart devices and cloud-based platform. Try to factory reset your camera by holding the Reset button. Walk-in:Anda dapat mengunjungi layanan service center selama jam kerja untuk menyelesaikan masalah perangkat Anda untuk produk yang berlaku. From product support to FAQ and download center, we will help you with your EZVIZ products. If nothing else has worked, completely uninstall EZVIZ then reinstall. Log in to your EZVIZ account and enter the "Settings" page of your device. Read frequently asked questions about EZVIZ products and service. If the issue persists after following the above steps and you need additional assistance, feel free to contact the support team by emailing support@ezviz. Step 5: Create your new password and tap Save to complete the process EZVIZ, a global smart home security brand, creates a safe, convenient and smart life for users through its smart devices and cloud-based platform. Contact Support Center (for EZVIZ, a global smart home security brand, creates a safe, convenient and smart life for users through its smart devices and cloud-based platform. 2. Nov 1, 2024 · Please follow the steps below: 1. Technical Support: support. Please try to communicate it clearly in order to be easily understood: Email: support@ezviz. Please ensure that the user you wish to share with has registered an EZVIZ account in the same region as yours, using their email address or phone number. Oct 24, 2024 · Uninstall and reinstall EZVIZ. Step 3: Input the code in the picture to verify your account and then a 4-digit code will be sent to your registered email address or phone number . Sharing can only be done between EZVIZ users in the same region. You can choose the method that works best for you. To further rule out the SD card issue, you may try to test with a different SD card or install the card in question on another EZVIZ device. Controls over Your AI Features Meanwhile, although the EZVIZ products that use these algorithms are produced by us, EZVIZ will NEVER participate in the processing of data resulting from the running of the algorithm, unless it is specifically agreed by the user and is necessary to provide the service specified by the user. If your EZVIZ account is linked to both an email address and a phone number, you can see the option to delete one of them. . From the Live View Page of Your EZVIZ Device: - Simply click the gear-like icon located in the top right corner of the live view page to access the Device Settings. What are the cleaning modes for RS2 controlled by EZVIZ mobile app? RS2 has four cleaning modes: [Vacuum Before Mop], [Vacuum While Mop], [Vacuum Only], and [Mop Only]. 1. com From product support to FAQ and download center, we will help you with your EZVIZ products. EZVIZ - Creating Easy Smart Homes EZVIZ, a global smart home security brand, creates a safe, convenient and smart life for users through its smart devices and cloud-based platform. Step 2: Enter My Profile by clicking the profile picture All CloudPlay videos support quickplay at 1X, 4X, 8X, 16X and 32X speed. Log into your EZVIZ account and tap on the device cover picture to go to the Live View page. There are several ways to contact Ezviz. com RMA Return Request Jan 3, 2025 · Contacting Ezviz can give you the answers you need. Step 2: Enter My Profile by clicking the profile picture 3. RS2 can save up to 4 floor maps. Fix EZVIZ Server issues & Internet Connection. However, if you use a Micro SD card as the storage medium, please note that only some EZVIZ cameras support quickplay on MicroSD card video in 1X, 4X, 8X, and 16X speed. Jan 31, 2024 · Read frequently asked questions about EZVIZ products and service. Currently only English is available. com Pre-sales Inquiries Order Status Inquiries Order Shipping, Delivery Payment related Inquiries Technical Support: help. com General Enquiries: info@ezviz. Meanwhile, although the EZVIZ products that use these algorithms are produced by us, EZVIZ will NEVER participate in the processing of data resulting from the running of the algorithm, unless it is specifically agreed by the user and is necessary to provide the service specified by the user. Step 2: Enter My Profile by clicking the profile picture The EZVIZ Download Center provides firmware updates, user manuals, datasheet and more. Here are some reasons you might need to reach out: Technical support; Product information; Warranty inquiries; Order status; General questions; Different Ways to Contact Ezviz. Follow the EZVIZ app wizard to add the camera to your EZVIZ app account. If your EZVIZ cameras support turning off the IR light on the EZVIZ APP, please follow the steps below: 1. - Step 4: Enter the email address or phone number registered with the EZVIZ account that you would like to share with, ensuring that the region of the guest account is the same as the owner account, then tap "Continue". If the issue persists after following the above steps and you need additional assistance, please provide your camera's SN, your phone number/email address, your country, the time of your request and a short video of the issue to the support center at support@ezviz. 4. If you continue to experience problems, please contact our support team at cleaning. Scroll down to find and enter "CloudPlay". Locate the IR Light button and uncheck it. Service Center akan mengirimkan perangkat yang berfungsi kembali kepada Anda setelah perbaikan selesai. Dec 18, 2024 · EZVIZ, a global smart home security brand, creates a safe, convenient and smart life for users through its smart devices and cloud-based platform. EZVIZ no longer supports Internet Explorer 10 or earlier versions, and the site may not behave as expected. On the Home screen, tap the“+” on the upper-right corner to go to the Scan QR Code interface. 5. For more detailed information, please contact the EZVIZ support team at support@ezviz. Last, restarting your device can often clear most problems causing EZVIZ not working; 2. If you have any further questions or need assistance, feel free to contact the EZVIZ Support Team! EZVIZ, a global smart home security brand, creates a safe, convenient and smart life for users through its smart devices and cloud-based platform. Log in to your account using the EZVIZ app. Nov 21, 2023 · Read frequently asked questions about EZVIZ products and service. Welcome to EZVIZ Customer Services. Step 3: Input the code in the picture to verify your account and then a 4-digit code will be sent to your registered email address or phone number Step 4: Input the 4-digit code you receive Step 5: Create your new password and tap Save to complete the process EZVIZ, a global smart home security brand, creates a safe, convenient and smart life for users through its smart devices and cloud-based platform. Step 1: Log in to your EZVIZ account, tap the profile icon on the top left . After you share the device, please confirm that the shared user has accepted the invitation in their EZVIZ account. Warranty Support: rma. eu@ezviz. EZVIZ Marketplace CA Order Support: shop. If you still need further assistance, please feel free to contact the EZVIZ support team at account@ezviz. Login to your EZVIZ account. Place the Robot: For the first use, if you want to clean a certain floor, please move the RS2 and docking station to the corresponding floor; Step 3: Input the code in the picture to verify your account and then a 4-digit code will be sent to your registered email address or phone number . Unfortunately, the EZVIZ mobile app does not support selecting and downloading clips directly, so you may export on the monitor or you may manually record the clips you would like on the EZVIZ app to export by following the steps below: 1. This means that if you provide your friend or family member with your email address or phone number associated with your EZVIZ account, along with the password, they can access the same device on that account simultaneously. We may use your personal information to respond to your queries and provide services you require. - Step 5: Select the devices you wish to share, and you can edit the permissions by tapping on the device. Controls over Your AI Features This means that if you provide your friend or family member with your email address or phone number associated with your EZVIZ account, along with the password, they can access the same device on that account simultaneously. 5 Reset the camera by pressing the reset button for 4-5 seconds and when the indicator light starts flashing blue quickly, go to the Wi-Fi settings page on your smartphone, connect your phone to the device Wi-Fi named "EZVIZ_SN", and enter the password "EZVIZ_verification code" (the verification code is usually located on the white sticker of EZVIZ, a global smart home security brand, creates a safe, convenient and smart life for users through its smart devices and cloud-based platform. If your device does not support this feature, you can connect your camera and mobile phone under the same router, then on the EZVIZ APP, go to LAN Live View>Tap Start Scanning>View video by Fast Play. Step 4: Input the 4-digit code you receive . Contact Ezviz By Phone Here are the contacts for technical support or the EZVIZ service center that you can reach out to, feel free to choose one of them, and convey your complaints or issues to one of the technical EZVIZ contacts below. com for further assistance. Telephone Hotline: Argentina: 54 11 3989 5657; Chile: 564 4231 0035; Colombia: 57 604 6090 003 Technical Enquiries: support@ezviz. General or Business Enquiries: Contact Info of EZVIZ. EZVIZ, a global smart home security brand, creates a safe, convenient and smart life for users through its smart devices and cloud-based platform. Restart your device. On the Home page, click the 3-dot icon next to your camera's name to access the Device Settings page. If your EZVIZ devices support two-way talk, please check if you can hear any sound when using two-way talk. Step 2: Enter My Profile by clicking the profile picture EZVIZ, a global smart home security brand, creates a safe, convenient and smart life for users through its smart devices and cloud-based platform. ogtzmht zfhzvi kprk irjyc rjytci scq sxau heyo udwgow nac